Reference

How okwin5 Handles Your Personal Data

Your account data, payment details and browsing activity are handled with a clear set of rules — no vague promises, just a specific breakdown of what we collect, why we collect it, and how you can request changes.

Account data protectionDANA, OVO, GoPay transaction privacyCookie and device data explainedYour right to access or delete dataDirect contact path for data requests

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DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to delete specific records, or raise a concern about how your information is being used, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email via our support address, or through the help form on the contact page. We aim to acknowledge your request and confirm the next step within a reasonable period — the exact handling time depends on the complexity of the request and any verification steps needed to confirm your identity before we act on it.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply a consistent set of technical and procedural controls across every layer of your account — from the moment you log in to the point your withdrawal clears. SSL encryption covers all data in transit. Access to personal records is restricted to the teams that need it to perform their function. We do not grant broad internal access to payment references from DANA, OVO or GoPay; those records are compartmentalised at the transaction level. Cookies placed on your device during a session are used for authentication and session continuity — not for cross-site advertising profiles. You can manage non-essential cookies through your browser settings at any time.

Cookie Controls

We use session cookies to keep your account active and functional cookies to remember your wallet preference. Non-essential cookies can be turned off through your browser or device settings without affecting your account login.

Account Security

Account access requires OTP verification on login from a new device. If you notice unexpected login activity, contact support immediately and we will lock the session and review the access log.

Data Retention

We keep your account and transaction data for the period required under applicable rules in eligible regions. Once that period expires, data is deleted or anonymised unless a legal hold applies.

Requesting Changes

You can ask us to correct inaccurate details, export your data or request deletion of your account. Submit the request through live chat or the help form and our team will verify your identity before acting.

What This Privacy Policy Covers

okwin5 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with okwin5, we collect the information needed to verify your identity, process your transactions and keep your session secure. This includes your name, contact details, device identifiers and the transaction records tied to your chosen payment method — whether that is

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DANA, OVO or GoPay. We do not sell your personal data to third parties. We share information only where required by applicable law, where a payment processor needs it to clear your transfer, or where our fraud-prevention systems flag a verification need. Data collected through your
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DANA or OVO deposit flow is used only to confirm the transaction and match it to your account — it is not stored beyond what processing requires. Your GoPay payment reference is retained as a transaction record for the period required under applicable financial rules in
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eligible regions. If you access okwin5 from Bekasi, Tangerang or elsewhere in Indonesia, the same data rules apply to your account. Availability of this service and its data-handling commitments depends on local law and eligible regions. We review this policy periodically and post updates here when
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anything changes. Continuing to use your account after a posted update means you have acknowledged the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on okwin5

These are the questions we hear most often from account holders in Indonesia about how their personal information is handled, stored and shared. If your question is not covered here, reach out through live chat or the help form.

We collect your name, contact information, device identifiers and the payment references tied to your DANA, OVO or GoPay transactions. This is the minimum needed to verify your identity and process deposits.

We share data only where required by law or where a payment processor needs it to complete your transfer. We do not sell your personal information to advertisers or unrelated third parties under any circumstances.

Retention periods follow applicable rules in eligible regions. Transaction records from DANA, OVO or GoPay deposits are kept for the required financial-record period, then deleted or anonymised.

Yes. Submit a data access request through live chat or the help form. We will verify your identity first, then provide a summary of the personal data held on your account within a reasonable handling period.

Contact support via live chat or email and specify which data you want removed. We will confirm whether a legal hold applies before processing the deletion, then notify you once it is complete.

We use authentication cookies to keep your session active and functional cookies to remember wallet preferences like DANA or OVO. You can switch off non-essential cookies in your browser settings without losing account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appokwin5 App AccountRegister

How okwin5 Handles Your Personal Data

Reach Us About Your Privacy

How We Protect and Manage Your Account Data

Common Questions About Your Data on okwin5

01 What personal data does okwin5 collect when I open an account?

02 Does okwin5 share my data with third parties?

03 How long does okwin5 keep my account and transaction data?

04 Can I request a copy of the data okwin5 holds about me?

05 How do I ask okwin5 to delete my personal data?

06 What cookies does okwin5 place on my device and how do I control them?

Privacy Policy

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